At Shop Satar, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we’re here to help.

Returns

• Eligibility: Items must be unused, in their original condition, and in the original packaging.
• Time Frame: Returns must be initiated within 14 days of the delivery date.
• Non-Returnable Items: Sale items, gift cards, and custom orders are non-returnable.

Process

1. Submit a return request by contacting our support team at info@shopsatar.com.
2. Upon approval, you’ll receive instructions on where to send the return.
3. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Refunds

• Approved refunds will be processed within 7-10 business days and credited to your original method of payment.
• Original shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 14 days of delivery.

Shipping for Returns

• You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
• Consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

For further assistance, contact us at info@shopsatar.com.